Job Description
Join TechNex Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment. As a key member of our IT team, you'll provide essential technical support to our clients while learning cutting-edge systems. We offer comprehensive training programs, mentorship from industry experts, and clear pathways for career advancement. If you're a problem-solver with a hunger to learn and contribute to innovative tech solutions, this is your opportunity to thrive in Austin's booming tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via ticketing systems
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits