Job Description
Join our dynamic IT team in Kansas City and kickstart your technology career! TechSolutions Inc. is seeking motivated entry-level IT professionals eager to grow in a supportive environment. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts. This role offers structured training, mentorship, and clear pathways for advancement. Our collaborative culture values innovation and continuous learning, making it the perfect launchpad for your IT journey.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate inventory records
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity protocols and data protection measures
- Participate in cross-departmental IT initiatives and training programs
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support