Job Description
Join TechNOLA Solutions as an IT Support Specialist and kickstart your career in the heart of New Orleans' thriving tech scene! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base. This hybrid role offers mentorship from industry veterans while you troubleshoot hardware/software issues, maintain network security, and deliver outstanding customer service. Perfect for recent graduates or career changers ready to grow in a collaborative, innovative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets via Zendesk with SLA adherence
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Document technical procedures and maintain asset inventory systems
- Provide on-site and remote technical support for 50+ users
- Conduct cybersecurity awareness training for staff
- Collaborate with senior engineers on system upgrades
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 3 months)
- Proficiency in Windows 10/11 and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Experience with ticketing systems (Zendesk/Jira preferred)
- Valid Louisiana driver's license for occasional client visits