Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our clients in Arlington, TX. This role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and network systems
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain operating systems and applications
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and security protocols
- Assist with IT asset management and inventory tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation