Job Description
Launch your IT career with TechSolutions Inc. in Albuquerque! We're seeking a motivated Junior IT Support Specialist to join our dynamic team and deliver exceptional technical assistance. This role offers hands-on experience with cutting-edge systems while supporting our diverse client base. You'll gain invaluable skills in network administration, cybersecurity protocols, and customer relationship management in a collaborative environment that values innovation and professional growth.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Office 365, and cloud applications
- Deploy and configure workstations, printers, and network infrastructure
- Document all IT incidents, changes, and solutions using ServiceNow
- Assist with cybersecurity initiatives including patch management and access control
- Collaborate with senior engineers on complex technical projects
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- 6+ months of help desk or internship experience
- Proficiency in Windows OS, Active Directory, and TCP/IP networking
- Strong analytical skills and ability to troubleshoot complex issues
- Excellent written/verbal communication and customer service aptitude
- Basic knowledge of cybersecurity principles and compliance standards
- Ability to work flexible hours including occasional on-call rotations