Job Description
Join Nashville's fastest-growing tech hub as a Junior IT Support Specialist at NashTech Innovations! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment where your skills directly impact our clients' success. Enjoy mentorship from senior engineers, cutting-edge projects, and a culture that celebrates innovation and growth. Located in the heart of Nashville's thriving tech corridor, this role offers unparalleled opportunities for professional development and networking.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support tools
- Deploy and configure desktops/laptops across organization
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Implement security protocols and best practices
- Assist with system monitoring and performance optimization
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience or internship
- Proficiency with Windows OS and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- A+ or CompTIA Network+ certification preferred
- Ability to lift 25lbs for equipment handling
- Valid driver's license for occasional site visits