Job Description
Join our dynamic tech hub in Seattle and kickstart your IT career! TechForward Solutions is seeking passionate entry-level talent to provide essential technical support to our growing client base. You'll work alongside industry experts in a collaborative environment focused on innovation and professional growth. This role offers structured training, mentorship opportunities, and a clear path for career advancement in the thriving Seattle tech ecosystem.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, peripherals, and network equipment
- Document support tickets, resolutions, and knowledge base articles using ITSM tools
- Assist with system deployments, asset inventory management, and security protocols
- Collaborate with senior engineers on complex technical escalations and projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with strong communication and problem-solving skills
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid driver's license and reliable transportation for occasional on-site visits