Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in Boston's thriving tech ecosystem. We're seeking passionate tech enthusiasts to deliver exceptional IT support to our dynamic team. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry veterans. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement in our collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of cloud platforms (AWS/Azure/GCP)
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Proactive problem-solving approach
- Ability to work independently and in team settings