Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to deliver exceptional support to our growing client base in Denver. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear path for career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support
- Manage helpdesk tickets using ServiceNow and maintain SLA compliance
- Deploy and configure desktop/laptop systems across Windows and macOS environments
- Assist with network infrastructure monitoring and basic cybersecurity protocols
- Document technical procedures and create user knowledge base articles
- Collaborate with senior engineers on complex system implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- Basic understanding of TCP/IP networking and Active Directory
- Strong problem-solving skills with excellent written/verbal communication
- Ability to work independently and prioritize competing tasks
- Valid Colorado driver's license (occasional on-site client visits required)