Job Description
Join our dynamic team in the heart of Washington DC and kickstart your IT career! TechSolutions DC is seeking motivated Junior IT Support Specialists to provide exceptional technical assistance to federal clients. You'll gain hands-on experience with cutting-edge systems while supporting mission-critical operations in a collaborative environment.
We offer comprehensive training, career advancement opportunities, and a competitive benefits package. Perfect for recent graduates or career changers looking to enter the thriving DC tech scene.
Responsibilities
- Provide Tier 1-2 technical support for desktops, laptops, and peripherals
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage Active Directory accounts and group policies
- Diagnose network connectivity issues using Wireshark and ping utilities
- Document all IT incidents and resolutions in ServiceNow
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new software implementations
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- 1-2 years of help desk or internship experience
- Proficiency with Microsoft Office 365 and cloud platforms
- Basic understanding of TCP/IP networking principles
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs for equipment installations
- Valid driver's license for occasional client site visits