Job Description
Launch your IT career with TechSolutions Indy! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Indianapolis. As a growing tech hub, Indianapolis offers incredible opportunities for newcomers to the industry. You'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Our comprehensive training program ensures you develop expertise in network administration, cloud systems, and cybersecurity fundamentals. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment that values innovation and professional growth. Apply today and start your journey in Indianapolis' thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions using Active Directory
- Monitor system performance and implement security protocols
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Basic understanding of Windows OS, networking, and cloud services
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy