Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This role offers hands-on experience with enterprise systems, network infrastructure, and cybersecurity best practices in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways into specialized IT roles. Immediate openings available for local El Paso candidates.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset configurations in ServiceNow
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Train end-users on software applications and security best practices
- Monitor system health and proactively address potential technical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems and ITIL principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid Texas driver's license for occasional off-site support
- Ability to lift 30 lbs and work flexible hours during system outages