Job Description
Join our dynamic Austin-based team as a Junior IT Support Specialist and kickstart your career in technology! We provide comprehensive paid training to transform motivated beginners into confident IT professionals. No prior experience required – just a passion for learning and problem-solving. Work alongside seasoned mentors in a collaborative environment, gaining hands-on experience with cutting-edge systems while supporting our innovative clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with network setup, security protocols, and system maintenance
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior team members on complex technical resolutions
- Participate in ongoing training modules to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with interest in technology
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn quickly in a fast-paced environment
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation