Job Description
Launch your tech career with our comprehensive training program! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists in Charlotte, NC. No prior experience required – we provide paid training in networking, security, and cloud technologies. Join our innovative team and gain hands-on experience supporting Fortune 500 clients while advancing your professional growth. Enjoy competitive benefits, mentorship from industry experts, and a clear career path to senior roles.
Responsibilities
- Provide technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Participate in ongoing skills training and certification programs
- Assist with network maintenance and security protocols
- Support end-users during system transitions and upgrades
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site support
- Passion for technology and continuous learning