Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your tech career in Detroit's thriving innovation hub! We're urgently seeking motivated entry-level professionals to provide critical technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while making an immediate impact in a fast-paced environment. Our comprehensive training program ensures you'll develop industry-relevant skills in network administration, cybersecurity fundamentals, and cloud solutions. Immediate start available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Assist with network security protocols and data backup procedures
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions on new technologies
- Monitor system performance and recommend improvements
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation
- Willingness to obtain industry certifications within 6 months