Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist in Houston! We're urgently hiring motivated individuals to launch their tech careers in a fast-paced environment. This role offers hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry experts, and growth opportunities within our rapidly expanding organization. Don't miss this chance to build your foundation in IT support!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows and macOS systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and implement security protocols
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation