Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in Kansas City! We're urgently seeking motivated entry-level professionals to provide essential technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while making an immediate impact in a fast-paced environment.
As a Junior IT Support Specialist, you'll work directly with our senior engineers to diagnose and resolve technical issues, ensuring seamless operations for our clients. We offer comprehensive training programs, mentorship opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support and on-site visits
- Install, configure, and maintain computer systems, networks, and peripherals
- Provide exceptional technical support to clients via phone, email, and chat
- Document technical issues and resolutions in our ticketing system
- Assist with cybersecurity best practices implementation
- Collaborate with team members on infrastructure upgrades
- Conduct user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)