Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated, tech-savvy individuals with a passion for problem-solving to join our dynamic team. No prior experience required – we provide comprehensive training to help you succeed in this fast-paced role. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of San Francisco.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software issues
- Document support tickets and maintain accurate records
- Assist with network connectivity and system maintenance
- Collaborate with senior team members on complex technical issues
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent required
- Basic knowledge of computer hardware/software concepts
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies