Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Raleigh! We're seeking motivated individuals ready to start immediately. TechFlow Solutions offers a collaborative environment where you'll gain hands-on experience with cutting-edge technology while supporting our clients' digital transformation. No experience necessary – we provide comprehensive training and mentorship to help you thrive in your tech career.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk ticketing system with SLA adherence
- Assist with cybersecurity protocols and best practices
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Participate in IT infrastructure projects
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license for occasional on-site visits