Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your gateway to a thriving career in IT with hands-on training and rapid growth opportunities. Help us maintain our industry-leading systems while building your expertise in cutting-edge technologies. Apply now and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions through remote and on-site assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain user documentation for IT processes and procedures
- Collaborate with senior team on security protocols and system upgrades
- Monitor system performance and report critical infrastructure issues
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- CompTIA A+ or similar certification preferred (not required)
- Excellent verbal/written communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for on-site support visits
- Proficient with Microsoft Office 365 and ticketing systems