Job Description
Welcome to Apex Digital Systems, a forward-thinking technology firm dedicated to delivering seamless digital experiences. We are seeking a motivated Junior IT Support Specialist to join our Long Beach team. This is an exceptional opportunity for recent graduates or career changers to launch a successful career in Information Technology.
In this role, you will be the first point of contact for our internal staff, ensuring our technology ecosystem runs smoothly. You will gain hands-on experience with hardware, software, and network infrastructure while working alongside industry experts.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a tech-forward environment.
- Hybrid work model (2 days in-office in Long Beach).
- Professional development and certification reimbursement.
We are looking for a problem-solver with a passion for technology and a desire to learn.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of workstations and mobile devices for employees.
- Manage and update inventory records for IT assets and peripherals.
- Collaborate with senior IT staff to implement software updates and security patches.
- Document all technical issues, resolutions, and processes in the ticketing system.
- Conduct user training sessions to improve software proficiency and cybersecurity awareness.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of operating systems, specifically Windows and macOS.
- Familiarity with network concepts (LAN, Wi-Fi, IP addressing) and hardware components.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Valid driver’s license and willingness to travel to client sites if required.