Job Description
Join TechNova Solutions' dynamic IT team as we rapidly expand our Columbus operations! We're seeking passionate entry-level professionals to deliver exceptional technical support across our growing client base. This urgent hiring opportunity offers accelerated career growth in a collaborative environment where innovation thrives. Enjoy competitive benefits, mentorship from industry experts, and the chance to build foundational skills in cutting-edge technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate ticket logs
- Collaborate with senior engineers on infrastructure projects
- Conduct user training sessions for new technologies
- Monitor system performance and implement security protocols
- Assist with cloud service administration (AWS/Azure)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work flexible hours
- Valid driver's license for occasional on-site visits