Job Description
Join NexusTech Innovations as an Entry-Level IT Support Specialist and launch your career in the heart of San Francisco's tech hub. We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support to our dynamic team. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry leaders in a collaborative, fast-paced environment. We offer comprehensive training, competitive benefits, and clear pathways for growth within our organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system health and proactively address potential issues
- Support cybersecurity initiatives and data protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required