Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of Silicon Valley. At Apex Digital Systems, we pride ourselves on innovation and employee growth. This is an excellent opportunity for recent graduates or career changers looking to launch a career in Information Technology. You will work closely with our senior engineers to resolve technical issues, manage user accounts, and ensure our infrastructure runs smoothly.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and mentorship programs.
- State-of-the-art office environment in San Jose.
We are looking for someone who is eager to learn, possesses a strong technical aptitude, and thrives in a fast-paced environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of end-user devices (laptops, printers, mobile devices).
- Monitor and respond to IT help desk tickets in a timely manner.
- Collaborate with the IT team to maintain network security and perform routine system updates.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s degree preferred).
- Familiarity with Microsoft Windows and Office 365 is required.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.