Job Description
Launch your IT career with Innovatech Solutions, Raleigh's leading technology innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid career growth in our collaborative, cutting-edge environment. Perfect for recent graduates eager to make their mark in the Triangle's booming tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Assist with cybersecurity best practices and data protection protocols
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team settings
- Valid driver's license and reliable transportation