Job Description
Are you ready to launch your career in the fast-paced world of technology? TechNova Solutions is urgently hiring an enthusiastic Entry Level IT Support Specialist to join our dynamic team in Austin, TX. We are looking for driven individuals who are eager to learn, solve problems, and provide exceptional technical support to our diverse client base.
As a growing tech firm, we value innovation and mentorship. You will work alongside senior engineers who are dedicated to helping you grow your skills in networking, hardware repair, and cloud technologies. If you are ready to turn your passion for technology into a rewarding career, we want to hear from you today!
As a growing tech firm, we value innovation and mentorship. You will work alongside senior engineers who are dedicated to helping you grow your skills in networking, hardware repair, and cloud technologies. If you are ready to turn your passion for technology into a rewarding career, we want to hear from you today!
Responsibilities
- Provide tier 1 technical support via phone, email, and in-person to resolve hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, and mobile devices.
- Assist in maintaining the company's network infrastructure and security protocols.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement new software updates and patches.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Windows and macOS operating systems.
- Strong customer service skills and the ability to communicate complex technical concepts to non-technical users.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- High school diploma or GED required.