Job Description
Launch your IT career with TechSolutions Mesa! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Mesa, Arizona. As a cornerstone of our IT operations, you'll gain hands-on experience in enterprise environments while supporting our growing client base. This role offers structured training, mentorship from senior engineers, and clear pathways for career advancement in cloud computing, cybersecurity, and infrastructure management.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Document IT processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and conduct routine maintenance tasks
- Assist with cybersecurity best practices including password resets and access management
- Support office technology deployments and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work with computer components
- Valid Arizona driver's license for occasional off-site support
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) preferred
- Excellent written and verbal communication skills