Job Description
Are you looking to kickstart your career in Information Technology? Apex Innovations is seeking a motivated Entry Level IT Support Associate to join our dynamic team in the heart of Atlanta, GA. We are committed to nurturing talent and providing a collaborative environment where your technical skills can flourish.
As our newest IT team member, you will be the face of technical support for our growing client base. You will gain hands-on experience with enterprise-level hardware, software, and networking infrastructure while earning a competitive salary and comprehensive benefits package.
Responsibilities
- Provide first-level technical support via phone, email, and in-person to resolve hardware and software issues.
- Perform basic troubleshooting on desktops, laptops, printers, and mobile devices.
- Assist in the installation, configuration, and maintenance of operating systems and applications.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Maintain accurate inventory records of IT assets and peripherals.
- Collaborate with senior IT staff to diagnose complex network and server issues.
- Conduct routine system updates and patch management to ensure security compliance.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of PC hardware components, operating systems (Windows, macOS), and networking concepts.
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric approach.
- CompTIA A+ certification is preferred but not required for entry-level candidates.
- Willingness to learn and adapt to new technologies quickly.