Job Description
Launch your IT career with InnovateTech Solutions! We're seeking a motivated Junior IT Support Specialist to join our growing San Antonio team. This role offers hands-on experience with enterprise systems while providing critical technical support to our clients. You'll work alongside senior engineers to implement solutions, troubleshoot issues, and optimize IT infrastructure—perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain IT security protocols including endpoint protection
- Document technical procedures and update knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Assist in disaster recovery testing and system backup operations
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+ or similar certification (in progress or recently obtained)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid driver's license for occasional client site visits