Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechNova Solutions is seeking enthusiastic, entry-level IT professionals to join our dynamic team in Houston, Texas. We pride ourselves on being a leading technology firm that values growth, innovation, and mentorship.
We are looking for candidates who are eager to learn and have a passion for solving technical problems. In this role, you will gain hands-on experience working with cutting-edge hardware and software while supporting a diverse range of internal clients. If you are looking to start your journey in IT without the requirement for prior professional experience, this is the perfect opportunity for you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person interactions.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup, configuration, and deployment of new workstations and software applications.
- Log and track all help desk tickets and service requests in our Service Desk Management system.
- Perform routine system backups, updates, and hardware maintenance checks.
- Collaborate with senior IT engineers to identify system trends and improve support processes.
- Ensure strict adherence to company IT security policies and compliance standards.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent technical certification).
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and peripherals.
- Familiarity with networking concepts (IP addresses, DNS) is a plus but not required.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Must be authorized to work in the United States.