Job Description
Launch your IT career with TechSolutions Inc., a leading Chicago-based technology firm specializing in innovative digital solutions. We're seeking motivated entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience in a fast-paced environment while contributing to our mission of empowering businesses through cutting-edge technology. Our comprehensive training program ensures you develop industry-relevant skills in networking, security, and system administration.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate incident logs
- Collaborate with senior engineers on system upgrades and migrations
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments