Job Description
We are seeking a dynamic and motivated Junior IT Support Specialist to join our elite technology team in Los Angeles. This is an excellent opportunity for recent graduates or career changers looking to launch a successful career in Information Technology.
At Apex Innovations, we pride ourselves on innovation and employee growth. As a Junior Specialist, you will be the first line of defense for our internal systems, ensuring our employees have the tools they need to succeed. You will work closely with senior engineers to gain hands-on experience with enterprise-level infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Maintain accurate records of all support tickets and incidents in our Service Desk software.
- Assist with the deployment of new hardware and software updates across the organization.
- Perform routine maintenance and security updates on company assets.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent work experience).
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.