Job Description
Join TechNova Solutions as an entry-level IT Support Specialist and launch your career in New York's thriving tech scene. We're seeking passionate tech enthusiasts to provide exceptional user support across our dynamic corporate environment. This hands-on role offers structured training, mentorship from senior engineers, and direct exposure to enterprise systems. Work in our modern Manhattan office where innovation meets collaboration, and gain valuable experience with cutting-edge technologies while supporting Fortune 500 clients.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document troubleshooting processes and maintain accurate service request logs
- Collaborate with network and security teams on system updates and security protocols
- Train employees on new software implementations and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service aptitude
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a fast-paced corporate environment
- Valid US work authorization required