Job Description
Join InnovateKC Tech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Kansas City's thriving tech scene! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing client base. As a cornerstone of our operations team, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative environment offers mentorship programs and clear growth paths into cybersecurity, network administration, or cloud computing roles. Enjoy competitive benefits, flexible scheduling, and the opportunity to build your professional network in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via helpdesk tickets and remote assistance
- Manage device deployments, configurations, and inventory documentation
- Assist with cybersecurity protocols including access control and data protection
- Collaborate with senior IT staff on system upgrades and maintenance
- Document technical procedures and create knowledge base articles
- Support office technology including AV systems and mobile devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25lbs and work in fast-paced environments
- Valid driver's license with reliable transportation