Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level tech enthusiasts to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional user experiences. Our comprehensive training program and mentorship opportunities will accelerate your growth in cloud technologies, cybersecurity, and infrastructure management. Join us in shaping the future of digital innovation!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and group policies
- Monitor and maintain cloud infrastructure (AWS/Azure)
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Implement security protocols and access controls
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Willingness to pursue advanced certifications