Job Description
Join Coastal Tech Solutions as a Junior IT Support Specialist and kickstart your career in the heart of Virginia's thriving tech hub. We're a forward-thinking IT services provider dedicated to empowering businesses with cutting-edge solutions. As an entry-level team member, you'll receive hands-on mentorship from industry experts while supporting diverse clients across the Hampton Roads area. Our collaborative environment fosters growth, innovation, and continuous learning—perfect for ambitious tech professionals ready to make their mark.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems including operating systems and peripheral devices
- Document all IT incidents, resolutions, and asset inventory using ServiceNow ticketing system
- Collaborate with senior engineers on cybersecurity best practices and data protection protocols
- Assist with onboarding new employees by setting up workstations and accounts
- Participate in proactive maintenance activities including patch management and system updates
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Familiarity with Windows OS, Microsoft Office 365, and basic networking concepts
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Strong written and verbal communication skills for client interactions
- Basic knowledge of Active Directory and enterprise security protocols
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional client site visits