Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Atlanta's thriving tech hub! We're seeking passionate tech enthusiasts eager to grow with a dynamic team. You'll gain hands-on experience supporting enterprise infrastructure while working with cutting-edge technologies in a collaborative environment. Enjoy competitive benefits, mentorship opportunities, and a clear path to career advancement. Perfect for recent graduates or career changers with foundational IT knowledge!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document IT processes, procedures, and incident resolutions
- Collaborate with senior engineers on system upgrades and migrations
- Monitor network performance and security protocols
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 20lbs for equipment maintenance