Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level professionals to join our dynamic Sacramento team. As a Junior IT Support Specialist, you'll be the backbone of our technical operations, delivering exceptional service to clients while growing your skills in a collaborative environment. Our comprehensive training program and mentorship opportunities ensure rapid career advancement for motivated individuals.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Manage Active Directory user accounts and permissions following security protocols
- Document technical procedures and maintain accurate incident tracking in ServiceNow
- Collaborate with senior engineers on complex system deployments and upgrades
- Conduct regular system health checks and preventative maintenance tasks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security best practices
- Customer service orientation with strong problem-solving abilities
- Experience with ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification (preferred but not required)
- Valid driver's license for occasional client site visits