Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Junior IT Support Specialists to provide exceptional technical assistance to our Tucson-based clients. This role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create user documentation
- Assist with network administration tasks including Wi-Fi setup and security protocols
- Collaborate with senior technicians on complex system deployments
- Provide training to end-users on new software and security practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software problems methodically
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation