Job Description
Are you ready to kickstart your career in the vibrant tech scene of Memphis? Memphis Digital Innovations is seeking a motivated Junior IT Support Specialist to join our dynamic team. We are a forward-thinking company dedicated to leveraging technology to drive business growth, and we are looking for talented individuals who are eager to learn and grow with us.
In this entry-level role, you will gain hands-on experience in a fast-paced environment, working alongside senior engineers and support staff. You will be the first point of contact for internal employees, troubleshooting technical issues, and ensuring our digital infrastructure runs smoothly. We offer comprehensive training, a hybrid work model, and a clear path for professional advancement.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule (3 days in-office, 2 remote).
- Certification reimbursement programs (e.g., CompTIA A+).
- Modern office located in the heart of Downtown Memphis.
- Culture of mentorship and continuous learning.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Monitor network performance and respond to alerts to ensure system availability.
- Document all incidents, solutions, and procedures in the Knowledge Base.
- Collaborate with the IT team to implement software updates and security patches.
- Conduct basic security awareness training for new hires.
Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware components and peripherals.
- Familiarity with Microsoft Windows and macOS operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to obtain industry certifications (CompTIA A+ preferred).
- Ability to work independently as well as part of a collaborative team.