Job Description
Are you looking for an entry-level opportunity to grow your skills in a dynamic environment? Pacific Systems Inc. is seeking a dedicated Junior IT Support Specialist to join our growing team in Portland, Oregon.
As a Junior IT Support Specialist, you will be the first point of contact for our employees, resolving technical issues and ensuring our technology infrastructure runs smoothly. We offer a fantastic mentorship program and a pathway to advanced IT certifications.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional development and tuition reimbursement.
- Work in the heart of Portland’s tech hub.
- Collaborative and inclusive company culture.
We are looking for candidates who are eager to learn, possess a strong customer service mindset, and have a foundational understanding of computer systems.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the company inventory of IT equipment and peripherals.
- Assist in the deployment of new workstations, printers, and mobile devices.
- Monitor system performance and troubleshoot network connectivity issues.
- Document technical issues and resolutions in the IT ticketing system.
- Collaborate with senior IT staff to implement software updates and security patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Windows 10/11 and basic Linux command line.
- Understanding of networking concepts (LAN, WAN, DHCP, DNS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to lift and move IT equipment (up to 50 lbs) as needed.