Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Junior IT Support Specialists to join our dynamic team in Oklahoma City. As a key member of our operations, you'll gain hands-on experience with cutting-edge technology while supporting our growing client base. This role offers structured training, mentorship opportunities, and a clear path to career advancement in the rapidly evolving IT landscape.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Assist with system installations, configurations, and maintenance
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and proactively address potential vulnerabilities
- Deliver exceptional customer service with SLA adherence
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation