Job Description
Join TechNash Solutions as a Junior IT Support Specialist and kickstart your career in Music City's thriving tech scene! We're seeking passionate tech enthusiasts ready to grow with our innovative team. You'll gain hands-on experience supporting enterprise systems while collaborating with industry experts in a collaborative, fast-paced environment. Perfect for recent graduates or career changers eager to build foundational IT skills. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Your journey to becoming a tech professional starts here!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain service request tickets
- Assist with cybersecurity best practices and user awareness training
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and escalate complex issues appropriately
- Support cloud-based applications and SaaS platforms
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred but not required