Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level talent to join our dynamic Denver team as a Junior IT Support Specialist. You'll gain hands-on experience in enterprise environments while supporting 500+ users across our growing organization. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in our collaborative workspace.
Why Join Us?
- Industry-leading onboarding program with certifications
- Tuition reimbursement for technical certifications
- Flexible hybrid work schedule (3 days in office)
- Modern office with cutting-edge tech
Responsibilities
- Provide tier-1 technical support for hardware/software issues
- Manage Active Directory user accounts and permissions
- Deploy and configure workstations using imaging tools
- Document IT procedures and knowledge base articles
- Collaborate with network team on infrastructure projects
- Monitor helpdesk ticket queues and SLA compliance
- Participate in quarterly IT audits and compliance checks
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to lift 30lbs for hardware deployments
- Valid Colorado driver's license for occasional site visits