Job Description
Join TechSolutions Inc. as a Junior IT Support Specialist and launch your career in Indianapolis' thriving tech scene! We're seeking motivated entry-level professionals passionate about technology and customer service. Enjoy a collaborative environment, mentorship from senior engineers, and opportunities to grow into cloud networking or cybersecurity roles. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS workstations and peripherals
- Document IT processes and maintain asset management databases
- Collaborate with cross-functional teams on system implementations
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity protocols and access management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Active Directory, TCP/IP, and cloud services
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance