Job Description
Join our dynamic IT team at TechCorp Solutions and kickstart your technology career in Chicago! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional service to our clients. Enjoy competitive benefits, mentorship opportunities, and a collaborative workplace in the heart of downtown Chicago.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes and maintain knowledge base articles
- Assist with network monitoring, security updates, and backup systems
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on productivity tools and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office 365
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits