Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in San Jose, CA. This is an immediate hire opportunity for aspiring IT professionals looking to launch a career in the heart of Silicon Valley.
In this role, you will be the first point of contact for technical support, ensuring our internal systems run smoothly and efficiently. We offer a comprehensive benefits package and a collaborative environment designed for rapid professional growth.
Responsibilities
- Provide Tier 1 technical support to employees via phone and email.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist in the deployment and configuration of new workstations and devices.
- Maintain accurate records of helpdesk tickets and technical documentation.
- Collaborate with senior IT staff to implement security protocols.
- Conduct user training sessions on new software applications.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of PC hardware, operating systems (Windows/macOS), and networking fundamentals.
- Strong problem-solving skills with a logical approach to technical challenges.
- Excellent written and verbal communication skills.
- High level of organization and the ability to prioritize multiple tasks.
- Current eligibility to work in the United States.