Job Description
Launch your IT career with TechSolutions Arlington! We're seeking motivated Junior IT Support Specialists to join our dynamic team in the heart of Arlington's tech hub. As an entry-level professional, you'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement in one of America's fastest-growing tech markets.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document technical procedures and maintain accurate ticketing records in ServiceNow
- Collaborate with cross-functional teams to resolve escalated IT incidents
- Participate in infrastructure projects including Windows 10 migrations and network upgrades
- Conduct user training on new IT systems and security protocols
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Customer service experience with proven problem-solving abilities
- Strong written/verbal communication skills
- Ability to lift 30lbs and work in a server environment
- Valid Texas driver's license (for occasional client site visits)
- CompTIA Security+ certification preferred