Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support and drive innovation. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while making a tangible impact in our Minneapolis headquarters. Enjoy competitive benefits, mentorship from industry experts, and a collaborative environment that values growth. If you're ready to transform your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and solutions in our IT service management system
- Collaborate with cross-functional teams to resolve complex technical challenges
- Assist with cybersecurity protocols and data protection initiatives
- Participate in system upgrades and IT infrastructure projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving abilities and attention to detail
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support