Job Description
We are seeking a Junior IT Support Specialist to join our growing team in Omaha, Nebraska. If you are a tech enthusiast looking to launch your career in Information Technology, this is an excellent opportunity to gain hands-on experience with enterprise systems.
At Omaha Digital Solutions, we pride ourselves on our collaborative culture and commitment to employee growth. You will work closely with senior engineers to solve complex technical challenges and support our diverse client base.
What You'll Do:
- Provide Tier 1 technical support for hardware, software, and network issues.
- Diagnose and troubleshoot printer failures and connectivity problems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate inventory logs for IT assets and software licenses.
- Document all help desk tickets and resolution steps in our ticketing system.
- Support end-users with password resets, account management, and email configuration.
Join us and build a future in technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues.
- Diagnose and troubleshoot printer failures and connectivity problems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate inventory logs for IT assets and software licenses.
- Document all help desk tickets and resolution steps in our ticketing system.
- Support end-users with password resets, account management, and email configuration.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Windows 10/11 and basic understanding of macOS.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Eagerness to learn new technologies and industry best practices.